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Expertise Events Frequently Asked Questions – Attendees

Is it safe to attend Expertise Events shows?

Expertise Events takes the safety of their staff, exhibitors and attendees very seriously and has been working tirelessly to ensure that our shows are compliant with all COVID-19 Safe requirements as required by the state government.

Key COVID-19 Safe measures include:

– Increased hand sanitisation stations.

– Updated layout to enable increased physical distancing and ‘air flow’.

– Physically distanced queuing systems.

– Implementation of COVID-19 Marshals.

– Set ‘entry’ and ‘exit’ points monitored by COVID-19 Marshals.

– Capped number of people at any one time within the venue in line with the state government event requirements in place at the time of the event. Please note that these are subject to change at any time.

– Increased venue cleaning including pre-event, during and post event cleaning by trained hygiene officers with particular emphasis on high touch points.

– Management of attendee numbers to allow for the 1.5 metre social distancing.

– Pre-registration of attendees along with checking in of attendees to ensure everyone is tracked.

Will there be restricted numbers on site?

The final number caps will be determined in line with venue space and government guidelines. Confirmed numbers will be finalised closer to the event date.

In preparation for the event, we will continue to work closely with the state health department to ensure all physical distancing requirements can be met and are communicated with attendees.

If the event is cancelled due to COVID-19, will I receive a refund?

As this is a trade event, registrations come at no cost and will as such not require a refund or other remedy in the event of a cancellation.

Please note that Expertise Events will not be responsible for any costs incurred in preparation for the event e.g. travel and accommodation costs.

Are face masks compulsory onsite at the event?

Expertise Events remains aligned with the directions of the state governments health advice and any directive to wear face masks will be adhered to. Please refer to the state government health website for further information.

In the event that face masks are a requirement, it will be the attendees’ responsibility to provide their own mask.

Expertise Events fully supports attendees that choose to wear face masks for their own safety.

Will there be hand sanitisation stations?

Yes, there will be hand sanitisation stations provided throughout the venue.

Will there be increased cleaning?

Yes, there will be increased frequency of surface cleaning and sanitisation conducted by trained hygiene officers including pre-event, during and post-event cleaning with particular emphasis on high touch point. Exhibitors will be responsible for the cleaning and sanitisation on their booths.

Do I have to sign-in when I enter the event?

Yes, all personnel, exhibitors, contractors and attendees on site will need to sign-in to the venue in line with state government requirements to enable appropriate contact tracing when you first enter. Once you have collected your name badge this will be used for scanning and capturing your details

Is the event cashless?

Contactless card payment is encouraged at each point of sale, however there is no policy restricting transactions on your stand using cash.

Will there be COVID-19 Marshals onsite?

Yes, COVID-19 Marshals will be deployed throughout the site to assist with physical distancing and to minimise congestion. They will be identified by the appropriate uniforms. And if your unsure ask they will identify themselves.

How will physical distancing by maintained?

Expertise Events is working closely with the state government and venue to ensure the event abides by all physical distancing rules, including limited numbers, streamlined entry and exit points, and physically distanced queuing. This will all be monitored by the COVID-19 Marshals, Expertise staff and venue staff.

Will there be temperature testing?

No, at this stage there will not be temperature testing upon entry. Please note that this is subject to change should this advice be reviewed from the state government.

Is record keeping of attendees to stands required to be kept?

No, once inside the venue and checked in, no further record keeping is required by exhibitors.

Who do I contact if I feel unsafe e.g. suspect an attendee is sick?

Please contact a COVID-19 Marshal or event staff member should you have any concerns on site.

What do I do if I am feeling unwell?

To protect the safety of all event attendees, exhibitors and staff, if you are feeling unwell, please do not attend the event. Please seek the appropriate medical attention/testing and ensure you isolate until you receive your results.

Will attendees be allowed to try on goods?

It is at the discretion of the exhibitor as to whether goods may be tried on in line with their COVID-19 Safety Plan. Please take guidance from them at the event.

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Diamond Sponsor

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Gold Sponsor

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Silver Sponsor

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